In-store media solutions – including Audio, Video, LED Screens and Video Walls – have been rapidly growing as an important detail in many retail stores. Designers, more than ever, are now focusing on incorporating these elements into the design of each retail store to improve customer experience.
Industry: Audio Video Systems and Omni Channel Solutions
Location: Park City, UT – Global
Completed projects: More than 1,000 successful projects.
4URSPACE Member since: 2015
OnSite Media is an industry leading provider of in-store Audio, Visual and Digital Signage systems with comprehensive global installation services for retail stores, restaurants and hospitality.
Today we sit down with the President & CEO Brian Van Hecke to learn more about his company.
Tell us about your company. What kind of product or service do you provide?
Dedicated to the success of our clients, OnSite Media designs, builds and installs complete in-store media solutions for many of the top national and international chain stores around the globe.
We also provide Music Playlisting services and a complete suite of Omni Channel technology apps that give retailers the ability to fully engage and connect with mobile customers. Our system solutions also include Phone, Data and Security/CCTV as well.
How many employees does your company currently have? Do you have offices in different States?
We are headquartered in Park City, UT and have office hubs in New York, Charlotte, Austin, Boston, Atlanta, Seattle, Cincinnati, Boise, and Santa Barbara. OnSite Media has grown rapidly over the past 3 plus years. This year our company was just recognized by Inc. Magazine as one of the fastest growing privately held companies in the United States (#557).
The most important asset that we offer is our people, who clients quickly grow to depend on and trust. The team members here at OnSite Media have even won awards and been recognized by other global retailers for their exceptional service levels.
What inspired the business and where is your company today?
Actually it’s who inspired the business. The answer is simple… Seth Godin. Seth is an author, entrepreneur, marketer, and public speaker. He’s also our “spiritual leader” and inspiration for us to create great work. From Seth:
Art = collaboration, trust, connection, grit, perseverance, passion, pushing forward against the odds. Art is human work that touches us.
We seek people who are passionate, want to do great work, and create great “art” together. Our customers can feel the difference in the quality of our work, our systems, our solutions and our overall responsiveness.
As one of the largest global partners to many of the best audio/video manufacturers including Bose, JBL, Samsung and many others – we buy a lot of equipment and as a result get great pricing for our clients.
In which geographic area did you complete the majority of your projects?
OnSite Media is a true global company with the audio video design expertise and infrastructure to provide full installation services in any zip code, in any country, and in any city around the world. From basic background music systems to complex digital signage displays, our comprehensive solutions include: Audio Systems, Digital Signage, Video Displays, Walls, Projection Systems, Control Systems, Security, Phone & Data Systems.
OnSite Media provides a single source and partner for our clients as they expand into Europe, Asia, the Middle East and beyond. If you have current or future international expansion plans, please contact your sales manager and we are happy to assist.
Is your company specialized in completing projects in a specific industry, e.g. Food & Beverage?
More than ever, retail and restaurant chains are expanding globally and need real partners who have real solutions and the real ability to deliver them globally. Operating in nearly 100 countries, OnSite Media is a global provider of complete turnkey audio/visual systems.
OnSite Media offers our comprehensive professional audio visual services to U.S. and international brands in diverse market sectors that include: retail, from fashion to financial services; hospitality, from hotels to health spas; and food retail, including restaurants, bars, quick-serve and fast casual dining
Tell us about one specific project you worked on and which challenges you solved?
We would like every project to be perfect and seamless for the client. With appropriate lead times this is definitely our norm. The fact is sometimes mistakes are made and lead times aren’t ideal. That’s when we really spring into action and remind customers why they choose us as their partner. We recently completed a new audio system installation for Primark and it was an extremely challenging project due to a very short lead times. It wasn’t easy but we did what it took to be successful for the client by scheduling weekend and night time labor. Those extra costs were absorbed by us to show the long term commitment we had to the overall relationship.
OnSite Media provides an on time guarantee with each and every single installations. We guarantee each audio/video system will be installed on time before your scheduled opening, or we will refund the cost of the installation. We stand behind our clients and every one of our installations. We have never missed a store opening!
Providing a hassle-free experience means working with real professionals who care. Care about your business, care about your deadlines and care about your budgets.
Which milestones are you planning to achieve in the next 12 months?
We focus on building great relationships with clients. That’s how we build our brand and our company. Everything else is secondary.
We are honored to provide the in-store audio/video systems to many leading global brands including Forever 21, Prada, Armani, Patagonia, Uniqlo, Ashley Furniture, Kiko Cosmetics, rag & bone, Urban Outfitters, Free People, Hot Topic and many others.
Our goal is to earn the trust of clients and fully understand their goals for in-store media.
What is the one piece of business advice that you never got?
Don’t take it personal… it’s just business. I never agreed with this statement. This is what was told to me by a former colleague at a previous company. I knew then that I was not in the right place. At OnSite Media we believe you should care and you should make it personal if you want to make a difference.
What do you like most about 4URSPACE?
4URSPACE is a great source for vendors to showcase their work with many of the leading global brands in the world. It’s an invaluable resource for retailers and trades alike to connect and engage with new clients.
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