Excellent customer service and support are the qualities that brands are looking for when hiring an Audio & Video Vendor for their projects.
Today we talk about KRITON Electronics Inc and we sit down with the CEO, Kristofer Landeen to learn more about the Company.
Industry: Retail & Hospitality
Location: Beverly Hills, CA
Completed Projects: 200+
Employees: 9
4URSPACE Member since: 2017
Tell us about your company. What kind of product or service do you provide?
KRITON Electronics Inc is a National Audio/Video Integration company providing Voice Data, Audio/Video, CCTV, Access Control, and Boardroom Automation for 25 years.
What inspired the business and where is your company today?
Having been in the AV industry for almost 30 years, I’ve seen quite a bit. Mostly the underwhelming warranty service and lack of workmanship pride was what inspired us to provide our customers with outstanding customer service and support for the top-shelf products that we sell and install. Our main focus and goal was simple; to handle all the low voltage needs for our clients, provide the highest quality workmanship, communicate well and always be on time, and give them a 72-hr guaranteed response time for any service call inside our network area. This has allowed us to acquire some very large customers that have stores located in multiple states and countries. We still maintain our 72-hr window to this day
How many employees does your company currently have? Do you have offices in different States?
We currently have 9 full-time employees and 4 part-time employees that handle our day to day operations. This is split into three offices, Beverly Hills, Chicago, and New York City. Our service network of over 100 technicians covers USA, Canada, and Latin America.
BAPE 8810 Melrose Ave Los Angeles, CA 90069
Is your company specialized in completing projects in a specific industry, e.g. Food & Beverage?
KRITON Electronics Inc specializes in Luxury Retail, Hospitality (Restaurants, Hotels), and Custom Residential projects.
In which geographic area did you complete the majority of your projects?
The majority of our workload breaks down; 70% USA projects, 20% Canadian projects and 10% Latin America projects
Tell us about one specific project you worked on and which challenges you solved?
We recently designed and installed an Audio System for the Bottega Veneta Flagship in New York City. The customer wanted a design element in which no speakers would be seen. This was difficult due to the fact that many different finishes were combined into the overall store design. We wound up using a combination of different invisible speaker technologies that attach to the backside of sheetrock or millwork. This enabled ceiling and wall installation. The end result was over 75 speakers and subwoofers across 5 floors and not one single speaker is visible. Sound envelopes you from floor to floor coming from all angles. Everyone was amazed at the sound quality and aesthetics. All the audio equipment was terminated in the basement nice and neat, with volume controls located per floor for ease of use.
Which milestones are you planning to achieve in the next 12 months?
To continue exceeding our customer’s expectations, and stay happy and healthy.
What do you like most about 4URSPACE?
4URSPACE is a Nexus that connects Retail Clients with Architects, Builders, Project Managers, Subcontractors, and Specialty Trades. When a client can see photos of our work along with referrals it’s very powerful. They can also see what Architects, Project Managers, and General Contractors were associated with these projects. This, in turn, allows them to get a feel for the kind of projects that we can do, and who we do it with, which helps to create sales opportunities. All the while it’s building our business network. That’s why I believe it’s such a valuable resource for anyone involved in the Retail Construction industry.
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