Today we talk about Coopservice and we sit down with Elisa Nicolini and Giuliana Caroli to learn more about the Company.
Industry: Facility Management
Location: Italy
Employees: 15,000
Completed projects: over 250
Tell us about your company. What kind of product or service do you provide?
Coopservice provides specialized services to companies, as well as public and private organizations. We offer services through our own engaged and capable employees in different areas: professional cleaning, healthcare cleaning, security, logistics and handling, waste management, energy, and facility management.
Our greatest strength is how we integrate the experience and professionalism of our staff with cutting-edge technical resources to create appropriate solutions for all situations, even providing multiple services to customers through an integrated global service solution to maximize cost/benefit ratio.
How many employees does your company currently have? Do you have offices in different States?
We have almost 15,000 employees in Italy, but this number rises to 21,000 if we consider the entire group. Through Coopservice International, an equity investment company that acquires and manages foreign businesses operating in the sectors of professional cleaning, security and facility management, we currently have seven subsidiaries in
Serbia, Croatia, Spain, and Malta. Furthermore, Servizi Italia operates in Italy, Brazil, India, Turkey, Morocco, and Albania.
What inspired the business and where is your company today?
Today, competition is pushing companies to seek simpler operating modes that allow them to focus on their core competencies and ensure maximum yield in all company processes. To achieve these goals, many companies are abandoning traditional organizational models in favor of an outsourced global service management model based on efficiency and rationalization. In this respect, Coopservice is a single provider for the management of all noncore activities. We design and manage a wide range of integrated services and involve our clients in all organizational and provisional phases. We also use continuous monitoring and analysis of performance indicators to measure and maximize our clients’ return on investment, from both a technical and economic point of view, assuring flexibility, integration, and transparency.
Thanks to this approach our revenue has grown steadily in recent years up to €475 million in 2017. For the next years, we expect to improve our performance by the successful implementation of our strategic initiatives.
In which geographic area did you complete the majority of your projects?
Coopservice operates mainly in Italy.
Is your company specialized in completing projects in a specific industry, e.g. Food & Beverage?
No, we offer our services to a wide range of clients operating in many different industries.
Tell us about one specific project you worked on and which challenges you solved?
We focus on key account customers and we offer them integrated facility services. This means that we are able to eliminate the need for customers to manage a whole host of subcontractors providing a single point of contact. This solution offers considerable advantages to clients. The first is cost savings, coming from our implementation of more efficient processes that optimize the management of complementary and integrated activities. The second is guaranteed results, thanks to our checking and monitoring procedures that have been tested and consolidated throughout years of experience in the sector.
Gruppo Editoriale L’Espresso is a perfect example of our strategy. We service and maintain its facilities, providing multiple professional services through a global solution that allow us to drive convenience, productivity and cost efficiency. In this way, we create value for our customers by allowing them to focus on their core business.
Which milestones are you planning to achieve in the next 12 months?
In 2019 we continue to implement our growth strategy with large key accounts.
We plan to increase our investments in innovation, as well as in engaging and empowering our people. We started in 2018 new training and career development programs in order to empower our people to keep delivering exceptional service that drives customer satisfaction.
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